From fragmented brands to one connected digital experience.
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From fragmented brands to one connected digital experience.
Uniting 50+ broker partners while preserving Navacord’s regional expertise.
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Uniting 50+ broker partners while preserving Navacord’s regional expertise.
A growing network.
Disconnected experiences.
A growing network.
Growth had outpaced the experience. What began as a network of trusted regional brands needed a digital foundation that could bring everything together without losing the local expertise customers relied on.
Growth had outpaced the experience. What began as a network of trusted regional brands needed a digital foundation that could bring everything together without losing the local expertise customers relied on.
Navacord's rapid expansion through acquisition created a complex digital ecosystem. Customers were navigating a growing collection of broker partner brands, regional websites, and distinct service experiences.
The organization needed a platform that could support customers, employees, partners, and prospective acquisitions while creating a stronger national presence. The solution also had to support province-specific content while meeting stringent insurance, privacy, security, and accessibility requirements.
Creating one platform from many customer journeys.
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Creating one platform from many customer journeys.
We designed a modern digital experience centered around simplicity, discoverability, and trust. The platform organizes Navacord's extensive portfolio into clear pathways for personal insurance, business insurance, benefits, financial services, specialty programs, careers, community initiatives, and broker partner information.
By combining national content with localized experiences, users can quickly find relevant services while seamlessly navigating to region-specific information tailored to their needs. The result is an experience that feels cohesive but also relevant at the local level.
A complex ecosystem. Disconnected experiences.
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A complex ecosystem. Disconnected experiences.
A one-size-fits-all experience wouldn’t work for a unified national platform.
Navacord's business is built on regional expertise, local relationships, and specialized services that vary across markets. We designed the platform to balance national consistency with local relevance, ensuring visitors can quickly access information tailored to their location, needs, and context.
The foundation combines a scalable CMS architecture, geolocation capabilities, AI-enabled functionality, and integrated analytics. Together, these capabilities create opportunities for Navacord to better understand user needs and deliver more relevant regional experiences across its growing network of broker partners.
From disconnected experiences to one unified ecosystem.
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From disconnected experiences to one unified ecosystem.
We helped Navacord move from a scattered collection of digital experiences toward a unified ecosystem, supported by a shared vision for customer experience, brand strategy, technology, governance, analytics, and future growth.
Measurable progress.
Future-ready growth.
Measurable progress.
The launch of Navacord.com transformed a fragmented mix of regional digital experiences into one cohesive national presence.
50+ broker partner brands were united under a single digital vision. A nationwide personalization framework enabled region-specific content and user journeys across Canada. Future-ready website architecture was built to support continued acquisition growth and digital innovation, while a WCAG 2.1 Level AA-compliant experience helped ensure accessibility and inclusivity across the platform.
The launch of Navacord.com transformed a fragmented mix of regional digital experiences into one cohesive national presence.
50+ broker partner brands were united under a single digital vision. A nationwide personalization framework enabled region-specific content and user journeys across Canada. Future-ready website architecture was built to support continued acquisition growth and digital innovation, while a WCAG 2.1 Level AA-compliant experience helped ensure accessibility and inclusivity across the platform.
Capabilities that connect brands, experiences, and growth.
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Capabilities that connect brands, experiences, and growth.
We connected experience, brand strategy, technology, governance, analytics, and operational requirements to create a scalable national platform for customers, employees, partners, and prospective acquisitions.
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